Patients Show Decreased Preference for AI-Generated Messages When Aware of Technology Use

March 11, 2025 - 22:56

In a recent survey conducted by researchers at Duke Health, it was revealed that patients initially favored messages crafted by artificial intelligence (AI) over those written by human clinicians. However, this preference significantly declined when patients were informed that AI technology was involved in generating the messages.

The survey highlighted a complex relationship between patients and AI in healthcare communication. While many patients appreciated the efficiency and clarity of AI-generated messages, their trust diminished upon learning about the technology's involvement. This finding underscores the importance of transparency in healthcare interactions, as patients may feel more comfortable and connected to human-generated responses.

As healthcare continues to integrate advanced technologies, understanding patient perceptions and preferences will be crucial. The study suggests that while AI can enhance communication, it is essential to consider how the knowledge of AI's role may influence patient trust and engagement in their care.